Terms and conditions

This document outlines Screenwave International Film Festival (SWIFF) Terms and Conditions. SWIFF may vary these Terms and Conditions at any time.  SWIFF will post the varied Terms and Conditions on its website. By purchasing a ticket, you are agreeing to SWIFF’s terms and conditions.

Click here for STORYLAND Terms and Conditions.

Click here for Destination  Competition Terms and Conditions. 

  • By submitting your order, you are indicating that you have read and accept the Screenwave International Film Festival (SWIFF) Terms and Conditions. All orders are subject to credit card approval and billing address verification.
  • Any unused tickets, vouchers or sessions on a pass will be forfeited at the end of SWIFF 2022 (midnight, 6 May, 2022)
  • Bookings may only be collected by the credit card holder on presentation of the credit card used for the booking, the booking number, and any relevant concessions.
  • SWIFF reserves the right to deny any person admission to any festival managed venues.
  • All persons seeking admittance to attend an event or session must have a valid ticket, irrespective of their age.
  • SWIFF reserves the right for photographs taken during the festival to be screened in public, via the SWIFF website and socials.
  • SWIFF accepts a range of concessions to help keep the festival accessible to all. We offer concession tickets on events (where listed) to full-time students, pensioners, and healthcare card holders. We also offer concessions to local Coffs Coast residents with post code starting with 245. A current ID, if requested, must be shown on request.
  • SWIFF is a Companion Card Affiliate. Companion Card holders qualify for concession price tickets and a second ticket at no cost for their companion. We recognise the Companion Card at all events, capacity allowing. Call the SWIFF box office on (02) 56265051 for any special requirements, including wheelchair and mobility access. For more information on obtaining a Companion Card please contact: www.companioncard.org.au/
  • Latecomers may not be admitted to a session. If there is a short film screening before the feature, latecomers will be admitted once the short film has finished. There are no exchanges or refunds if patrons arrive late to a session.
  • Some of SWIFF films are unclassified. Unless otherwise indicated, the age recommendation for these films is 18+. In accordance with Australian Classification Regulations, these films are restricted to persons aged 18 and over. Films with other age recommendations (eg, 15+ where the individual is 15 or above, or accompanied by an adult) or with classifications are indicated separately. Please check individual film classification details before purchasing your tickets. Proof of age must be shown upon request.

Single Ticket Purchases:

  • All single tickets are non-refundable but can be exchanged for an equal or lesser dollar value in person or over the phone for $1.00 per ticket. Any cost difference between the two tickets will not be refunded. Single ticket exchanges close 24 hours prior to the event start time.
  • NO EXCHANGE OR REFUND IS OFFERED ON OUR SPECIAL EVENTS (including Opening Night, Closing Night, SWIFF Live,  STORYLAND, and Preview Gala Screenings).

Film Passes:

  • All Passes to be purchased ahead of time – not at the session you are about to see. Single session purchases only available at box office before sessions.
  • 6 Pass, 12 Pass and 20 Pass film passes cannot be refunded either in full or part.
  • NO EXCHANGE OR REFUND IS OFFERED ON FILM PASSES
  • Tickets booked on Passes can be exchanged in person, online or via the SWIFF app for a fee of $1.00 per ticket.
  • Exchanges close 2 hrs prior to session start times.
  • Passes can be redeemed up to two tickets per regular session
  • All SWIFF Passes are for a single person’s use and are not transferable to another person or refundable.
  • Passes are only valid to regular sessions and exclude Opening Night, Closing Night and any Special Events.

Gift Vouchers:

  • SWIFF Gift vouchers are treated as cash and cannot be replaced if lost or stolen. Gift vouchers may only be used for purchasing admission tickets to SWIFF and cannot be used for any other purchases (ie, Jetty Theatre, CHEC Theatre shows or SWIFF partner venue/s bar).
  • The Gift Voucher amount that is purchased at time of checkout remains the same amount that is redeemable. The giftee will not be able to redeem for presale pass cost after the presale pass phase has ended.
  • Gift vouchers cannot be returned or exchanged (whether in whole or in part) for cash. The value stated on the voucher (or remaining on the voucher after partial redemption) is expressed inclusive of GST. Any purchases which exceed the value of the gift voucher will require the holder to pay the difference in price using another form of tender. No change will be given and any remaining balance will remain on the gift voucher to be used in whole or in part against future purchases.
  • Gift vouchers will expire at 11.59pm 6 May 2022. Any balance that remains on the gift voucher after expiry will not be available for any use.
  • The Gift Voucher amount at time of purchase  are redeemable strictly to the the sales period in which they were purchased.

2022 Destination Competition: 

  • The Competition closes on the 31st of January, 2022 and the winner will be drawn on the 1st of February, 2022. All decisions are final. To enter the 2022 Destination Competition, you must be over 18. 

STORYLAND TERMS AND CONDITIONS OF SALE & ENTRY

***PLEASE NOTE THE STORYLAND OUTDOOR EVENT FOR APRIL 23, 2022 HAS BEEN POSTPONED***

 READ THE FULL STATEMENT HERE

We kindly ask all ticketholders to please continue supporting live music by holding on to their tickets until the new date is announced, however, refunds are also available. Please contact the festival directly at tickets@screenwave.com.au.

STORYLAND is an 18+ ONLY EVENT. VALID PHOTO ID REQUIRED TO PURCHASE AND/OR CONSUME ALCOHOL. 

PLEASE PRESENT YOUR TICKET (ELECTROVNIC OR PAPER) AT POINT OF ENTRY. NO TICKET, NO ENTRY.

This ticket is sold or provided on the express condition that the holder (“Ticketholder”/“Patron”) is bound by the rules & conditions issued by Screenwave Australia Pty Ltd (“the Organiser”). Ticketholders agree to be bound by the Terms and Conditions contained herein and on the SWIFF website.

This ticket permits the Ticketholder entry to the STORYLAND 2022 on Saturday April 23, 2022  Date TBA.

  • Ticketholders MUST show valid Photo ID at the Event entrance wrist-banding station and bag check area.
  • It is a condition of purchase that the Ticketholder consents to the Organiser collecting and retaining their personal information.

The Organiser will hold your information as required by the Privacy Act 1988 (Cth) and in accordance with the Organiser’s privacy policy, and will contact you in relation to ticketing matters and Event information.

  • No refunds or exchanges will be provided on tickets except as required by law &/or as specified by the Live Performance Australia Ticketing Code of Practice. Incorrect purchases DO NOT qualify for a refund or exchange.
  • The Organiser reserves the right to enforce published ticket purchase limits and cancel any tickets obtained above said limits by any one customer.
  • If you are removed from the Venue or the Event and/or denied entry to the Venue or the Event, you will not be entitled to any ticket refund in part or in full and/or any compensation, unless required by law.
  • Ticket barcodes are unique to each Ticketholder. Do not share your ticket barcode with anyone else or you may be denied entry to the Event. The Organiser reserves the right to deny admission to the holder of any ticket that appears to have been tampered with, counterfeited or duplicated.
  • Upon entry to the Event/Venue, your ticket will be exchanged for a wristband that you MUST keep on for the duration of the Event. Lost, damaged or stolen wristbands will not be replaced.
  • Anyone entering the Venue, or found onsite at the Event without a valid wristband, will be removed from the Venue.
  • The Venue, is a licensed area. Patrons wishing to purchase and/or consume alcohol must be over 18 years of age and have valid photographic ID.
  • Alcohol cannot be brought into the Venue including the entertainment area and car parks. Any alcohol brought into any of these areas at the Venue will be confiscated.
  • Bags, and other personal items will be searched at the entry to the Venue to check for any banned items. Banned items include glass, alcohol, flammable liquids, weapons, umbrellas, selfie sticks, video cameras (including GoPros), and drones. And any object deemed inadmissible by the Organiser.
  • The Organiser reserves the right to remove any person in possession of or displaying any item which is deemed racist, sexist and/or offensive.
  • Empty reusable bottles may be brought into the Event precinct for refilling from water stations.
  • Animals are prohibited at the Venue, with the exception of service or assistance animals, such as Guide Dogs.
  • Footwear must be worn at all times throughout the Event site.
  • Small still cameras are permitted but professional audio or video recording devices, including GoPros, and professional still cameras are prohibited. Ticketholders are not permitted to record the Event (audio or video) for commercial purposes.
  • All Ticketholders consent to be included in any official photography, filming & sound recording by the Organiser and/or any of its authorised representatives, official partners and contractors (“Organiser’s Partners”), and grant the Organiser and the Organiser’s Partners the right to use such recordings for promotion and other purposes.
  • Possession, sale or use of illegal drugs or illicit substances is strictly prohibited at the Venue and the Event. Any persons found with illegal drugs or illicit substances in their possession may be removed from the Venue and subject to Police action.
  • The Organiser reserves the right to refuse a Ticketholder admission to the Venue and the Event and/or to evict any person from the Venue and the Event if they are affected by alcohol or drugs, or act in contravention of any of these Terms and Conditions.
  • Activities such as moshing, crowd surfing, climbing and stage diving are strictly prohibited. Patrons engaging in these or other dangerous activities will be removed from the Event and/or Venue, and Patrons accept all risk and liability for any injuries or damages caused by these activities. Entry to the Venue is at the Ticketholder’s own risk.
  • The Organiser recommends that due to noise levels, ear plugs should be carried/worn by Patrons. Offensive language may be used by some performers and artists. Special effects and strobe lighting may be used at the Event.
  • Patrons must not cause damage to, improperly use, or tamper with any Venue facility or Event infrastructure, or cause any damage to flora and fauna on or surrounding the Venue or enter any onsite bodies of water at the Venue. Patrons must not remove or attempt to remove any item or object from the Venue or surrounding area. Patrons accept full liability and responsibility for any loss or damage caused in contravention of this clause or any other term of these Terms and Conditions.
  • Patrons may be removed from the Venue if, in the opinion of the Organiser, they behave or act in a threatening or inappropriate manner, including without limitation, any aggressive, riotous, abusive, offensive, racist, sexist or insulting actions towards other patrons, Event staff or any other persons at the Venue or the Event. Patrons are required to follow the reasonable directions of the Organiser and Event staff at all times.
  • The Event will take place rain, hail or shine, subject to the terms contained herein.
  • The Organiser reserves the right to vary the Event program and/or to add, withdraw or substitute artists to the line-up and/or vary the Event date or venue at its discretion. Unless required by applicable law (including the Australian Consumer Law), no ticket refunds or compensation will be made in such circumstances, or if the Event program varies due to the non-appearance of one or more advertised artists.
  • The Organiser is not liable for any loss, injury, damage or compensation (including, without limitation, any travel costs, accommodation costs, out of pocket expenses), as a result of the Event being cancelled, postponed, relocated or changed for whatever reason. If the Event is cancelled in whole or in part by an act of God, extreme weather, act of war, act of terrorism, civil commotion, industrial dispute or for any event or threat outside of the control of the Organiser then any refunds shall be at the Organiser’s absolute discretion (unless otherwise required by law).
  • Except where liability cannot be excluded by law, the Organiser (and its employees, contractors and agents) shall not be liable for any loss, cost, expense, injury, claim or damages suffered or sustained by any Ticketholders and patrons at the Venue or the Event. Where permitted under the Australian Consumer Law (ACL), the Organiser limits its liability in respect of breach of any statutory guarantee under the ACL in the manner set out in sections 64A(1)(a) and 64A(2)(a) of the ACL.
  • To the full extent permitted by law, Ticketholders waive all legal rights of action against and fully release the Organiser, its agents, employees and volunteers for all claims for compensation for loss, damage, injury or death howsoever arising out of or in relation to the Ticketholders entry to and presence at the Venue and their attendance at the Event.
  • Ticketholders must use designated walkways and paths at all times whilst at the Event and the Venue and must follow any Event or Venue directions or signage.
  • In the event of injury or illness the Organiser may, at the cost of the Ticketholder, arrange medical treatment and/or emergency evacuation as deemed essential for the safety of the Ticketholder.
  • Any provision of these Terms and Conditions which are or becomes unenforceable shall not invalidate the other provisions of these Terms and Conditions.

PRIVACY POLICY
Introduction

Below is an outline of our policy on the information that is compiled naturally by our server when you visit swiff.com.au. All personal information provided to the Screenwave International Film Festival (SWIFF), will be used by SWIFF only. Any information collected from this site is entirely confidential and will not be distributed, disclosed or traded with anyone without your consent.

Data collection
SWIFF will not collect ‘personally identifying information’ about individuals unless specifically and knowingly provided by such individuals.

Information about you may be gathered:
* When buying a ticket via our online ticket system;
* When signing up for our e-newsletter at swiff.com.au
* When entering our destination competition at swiff.com.au

The only details we will collect are those you choose to supply us with at the time of buying, signing up, or entering. SWIFF will have sole access to any data you supply and used only to provide the services you have requested of us.

Data collection for statistical purposes
While your ‘personally identifying information’ is protected as outlined above, we may also, on occasion, collect what is legally referred to as ‘anonymous aggregated data’. In other words, information that simply relates to you as a ‘person’ and not as an individual, solely for statistical purposes. We may use this information for analysis to create profiles for the separate parts of the site. The collected data will not contain any ‘personally identifying information’ about you. We do not link this information with visitors to the site.
We gather this data to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. This information means that we can improve the site and concentrate on making sure that you continue to enjoy it! Your personal information is safe with us.

Online ticket sales
This website facilitates the sale of tickets and passes to the 2022 Screenwave International Film Festival.

Online ticket payment
Screenwave International Film Festival (SWIFF) uses eCommerce to provide a secure environment for the authorisation of credit card transactions over the Internet. Confidential information including client credit card details are encrypted the moment they are transmitted from the client’s browser to the banking network using industry standard SSL 128-bit RC4 encryption technology.
A customer’s credit card details are not stored anywhere on the Internet and the only company who has access to this data is the merchant’s bank. The bank also sends confirmation information via the same encryption technology back to the client’s browser. These secure processes provide clients with peace of mind when purchasing online.

Cookies
As is standard practice on many corporate websites, swiff.com.au uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies to customise your experience and provide greater convenience each time you interact with us swiff.com.au may place a “cookie” in the browser file of a visitor. The cookie itself does not contain any ‘personally identifying information’.
Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies or to alert you when cookies are being sent. However, it is possible that some parts of swiff.com.au will not function properly if you do so.

(Un)Solicited emails
SWIFF will not send you emails unless you have first given your consent or have signed up for our email bulletin.
Full details on how to unsubscribe will be included in every e-newsletter

If you have any concerns regarding privacy issues, or anything else, please contact us at contact@screenwave.com.au 

Scroll to Top