This document outlines Screenwave International Film Festival (SWIFF) Terms and Conditions. SWIFF may vary these Terms and Conditions at any time.  SWIFF will post the varied Terms and Conditions on its website. By purchasing a ticket, you are agreeing to SWIFF’s terms and conditions.

• By submitting your order, you are indicating that you have read and accept the Screenwave International Film Festival (SWIFF) Terms and Conditions. All orders are subject to credit card approval and billing address verification.
• Any unused tickets, vouchers or sessions on a pass will be forfeited at the end of SWIFF 2023 (midnight, 5 May, 2023)
• Bookings may only be collected by the credit card holder on presentation of the credit card used for the booking, the booking number, and any relevant concessions.
• SWIFF reserves the right to deny any person admission to any festival managed venues.
• All persons seeking admittance to attend an event or session must have a valid ticket, irrespective of their age.
• SWIFF reserves the right for photographs taken during the festival to be screened in public, via the SWIFF website and socials.
• SWIFF accepts a range of concessions to help keep the festival accessible to all. We offer concession tickets on events (where listed) to full-time students, pensioners, and healthcare card holders. We also offer concessions to local Coffs Coast residents with post code starting with 245. A current ID, if requested, must be shown on request.
• SWIFF is a Companion Card Affiliate. Companion Card holders qualify for concession price tickets and a second ticket at no cost for their companion. We recognise the Companion Card at all events, capacity allowing. Call the SWIFF box office on (02) 56265051 for any special requirements, including wheelchair and mobility access. For more information on obtaining a Companion Card please contact: www.companioncard.org.au/
• Latecomers may not be admitted to a session. If there is a short film screening before the feature, latecomers will be admitted once the short film has finished. There are no exchanges or refunds if patrons arrive late to a session.
• Some of SWIFF films are unclassified. Unless otherwise indicated, the age recommendation for these films is 18+. In accordance with Australian Classification Regulations, these films are restricted to persons aged 18 and over. Films with other age recommendations (eg, 15+ where the individual is 15 or above, or accompanied by an adult) or with classifications are indicated separately. Please check individual film classification details before purchasing your tickets. Proof of age must be shown upon request.

Single Ticket Purchases:

• All single tickets are non-refundable but can be exchanged for an equal or lesser dollar value in person or over the phone for $1.00 per ticket. Any cost difference between the two tickets will not be refunded. Single ticket exchanges close 24 hours prior to the event start time.
• NO EXCHANGE OR REFUND IS OFFERED ON OUR SPECIAL EVENTS (including Opening Night, Closing Night, SWIFF Live,  STORYLAND, and Preview Gala Screenings).

Film Passes:

• All Passes to be purchased ahead of time – not at the session you are about to see. Single session purchases only available at box office before sessions.
• 6 Pass, 12 Pass and 20 Pass film passes cannot be refunded either in full or part.
• NO EXCHANGE OR REFUND IS OFFERED ON FILM PASSES
• Tickets booked on Passes can be exchanged in person, online or via the SWIFF app for a fee of $1.00 per ticket.
• Exchanges close 2 hrs prior to session start times.
• Passes can be redeemed up to two tickets per regular session
• All SWIFF Passes are for a single person’s use and are not transferable to another person or refundable.
• Passes are only valid to regular sessions and exclude Opening Night, Closing Night and any Special Events.

Gift Vouchers:

• SWIFF Gift vouchers are treated as cash and cannot be replaced if lost or stolen. Gift vouchers may only be used for purchasing admission tickets to SWIFF and cannot be used for any other purchases (ie, Jetty Theatre, CHEC Theatre shows or SWIFF partner venue/s bar).
• The Gift Voucher amount that is purchased at time of checkout remains the same amount that is redeemable. The giftee will not be able to redeem for presale pass cost after the presale pass phase has ended.
• Gift vouchers cannot be returned or exchanged (whether in whole or in part) for cash. The value stated on the voucher (or remaining on the voucher after partial redemption) is expressed inclusive of GST. Any purchases which exceed the value of the gift voucher will require the holder to pay the difference in price using another form of tender. No change will be given and any remaining balance will remain on the gift voucher to be used in whole or in part against future purchases.
• Gift vouchers will expire at 11.59pm 5 May 2023. Any balance that remains on the gift voucher after expiry will not be available for any use.
• The Gift Voucher amount at time of purchase  are redeemable strictly to the the sales period in which they were purchased.